Returns

We want customers to feel confident ordering from SHTT. This page sets out our basic returns approach for The Onebow.

Before ordering

Please check the product details, size guide and any pre-order information carefully before placing an order.

Returning an item

If you need to return an item, contact us with your order details and reason for return. We will confirm the next steps.

Condition

Returned items should be unused, in original condition and with any original packaging where possible.

Pre-orders

If the onebow is offered as a pre-order, cancellation and refund information should be clearly stated before payment is taken.